Final Changes, Installation of Final Software, and Ongoing Support
Issue No. 8
In the previous issue of Info Point, we discussed the various phases of a custom software development project. We are now at the end of the project where the concluding steps, including changes, installation of final software, and ongoing support complete the project.
Final Changes:
Remember that you can make changes at any time to your software application. This flexibility is one of the most advantageous aspects of a custom software application. You can work with your consultants to make sure that you get the application that you need and that the application will make your business cost effective and efficient. That said, remember that the later in the project that the changes are made, the more it will cost in both time and schedule. At the end of the software project, the only changes you should be making are bug fixes to the system. If you decide to make a major change, you need to weigh the cost in time and money against delaying the final implementation of the system.
Installation of Final Software:
Some applications, especially small applications, may not need an installation of final software, but rather, the version of the software that was installed during the beta software installation phase can be used. This occurs when any final changes made to the software can be made directly to the version that is already installed at your site. In other cases, a new and final version of your custom software application is installed at your site. This version may have additional changes and features that were not included in the beta software version. Once the final software is installed, and your employees are trained, you are well on your way to using your custom application to achieve your business goals.
Ongoing Support:
You may choose to maintain your system yourself or to contract with your consultants to do it for you. Ongoing support from your consultants may include fixing problems that show up only after many hours of use, changes to documentation, or additional training for employees. In addition, ongoing support may include troubleshooting problems, installing upgrades, and system backup. Support can also encompass technical support where your employees can contact your consultants when they need help using the system.
Your custom software application is an investment in your businesses future, and your consultant understands that. A well designed and well written custom software application can help your business remain competitive and moving forward in the business world.